Website Analytics

Like most companies we use website analytics to evaluate and improve our Website and to offer the best, most accessible service possible to all of our customers.

For example, we utilise third party data analytics service providers (such as Google Analytics) to improve our visibility and to monitor website browser behaviour and navigation across this Website.

These third-party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies.

When you visit our Website, our service providers may collect the following data, which will almost always be anonymised and aggregated before reporting back to us:

• number of visitors to our Website
• pages visited while at the Website and time spent per page
• page interaction information, such as scrolling, clicks and browsing methods
• websites where visitors have come from and where they go afterwards
• page response times and any download errors
• other technical information relating to end user device, such as IP address or browser plug-in

To find out more about how this data is collected, please read below about the use of cookies and website analytics.

Cookies

This website uses cookies to differentiate you from other users of the site. We do this because it helps us to provide you with a good experience when you browse our website and also allows us to refine and improve our offering. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is simply a small file of letters and numbers that we store on your browser or the hard drive of your computer – but only if you agree.

Please note, you can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies then some parts of this website may become inaccessible or not function properly.

Marketing Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email.

Data Protection Terms for Clients

Information Provided by You

You may be providing us with personal data in the following ways:

– Through completing a client form

– By signing a disclaimer

– During a 1:1 consultation

– By payment through debit/credit card or online payment

– Through email, telephone, video call, post or social media

– When ordering a functional test

This may include the following information:

– Identity data such as full name, date of birth and contact details

– Details of contact we have had with you such as appointment requests

– Health information including GP contact, medical history, dietary/lifestyle information, medication/supplements, family medical history, test results, consultation notes and nutrition plans

– Financial data such as details about payments between us

This information is used in order to provide you with direct healthcare. This means that the lawful basis of our holding your personal data is for legitimate interest.

Following completion of your healthcare we retain personal data for a period of 6 years. If the client is a child, until his or her 25th birthday, unless the client was 17 at the conclusion of the nutritional therapy when the files and any additional records should be kept until their 26th birthday. This enables us to process any complaint that may be made. The legal basis of holding your personal data is for contract administration.

Information we get from other sources

We may obtain sensitive medical information in the form of test results from private testing companies if you order a test. This information is used to provide you with direct healthcare. On occasions, we may also obtain sensitive data from other healthcare providers or individuals authorised by you to give out such information. This is subject to you giving us your express consent.

How we use your personal data

We act as a data controller for use of your personal data to provide direct healthcare. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.

Disclosure of your personal data with other organisations

We will keep information about you confidential. We will only disclose information with other third parties with your express consent with the exception of the following categories of third parties:

– Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so

– Anyone whom we may transfer our rights and duties under any agreement we have with you

We may share your information with biochemical testing companies and supplement companies as part of providing you with direct healthcare. We will not include any sensitive information.

We will seek your express consent before sharing your information with your GP or other healthcare providers. However, if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.

On occasions, we may share a brief summary of your health problems in an anonymised form for the purpose to seek professional health opinion in order to provide you with better healthcare, or for the purpose of professional development. This may be at clinical supervision meetings, conferences, private and professional health online forums. In such cases your personal data and identity will not be disclosed and will remain fully confidential. We may publish your anonymised full case history in medical journals, trade magazines or online professional sites. We will first seek your explicit consent before processing your data in this way.

Your legal rights

Every individual has the right to see, amend, delete or have a copy, of data held that can identify themselves, with some exceptions. You do not need to give a reason to see your data. If you want to access your data you must make a request in writing to Berkeley Nutrition. We shall respond within 30 days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:

– The purposes of processing the information

– Sources from which we acquired the information

– Persons or entities with whom we are sharing the information (if applicable)

You have the right, subject to exemptions, to ask to:

– Have your information deleted

– Have your information corrected or updated where it is no longer accurate

– Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller, without hindrance from us.

– Object at any time to the processing of personal data concerning you

If you would like to invoke any of the above rights, please email teddy@berkeleynutrition.co.uk

Data protection and security

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful. Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. We also ensure the information we hold is kept securely. Your practitioner is required to keep brief notes of your case and consultations. These are kept securely and are password protected. Any reports produced by Berkeley Nutrition to evaluate the service contain anonymised data and will not contain any identifying client information (i.e. surname).

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